IAHGames

Job Overview:

• To coordinate helpdesk game support; assist customers on enquiries related to our game products and commitment towards customer service relation.

Responsibilities:

• Day to day processing of ticketing issues related to Game Violation Matters/Account Recovery Service/Billing Matters etc
• Assisting on online & offline matters related to our game products
• Troubleshooting of basic technical enquiry with our customers
• Regular forum interaction with the community, working with the moderators to resolve gaming issues
• Maintaining game/forum rules and regulation via decisive enforcement according to guidelines
• Assisting in QA testing of games or Ad-Hoc testing of game product as and when required
• Actively managing Face-book fan pages (Posting notices, announcement and events)
• Monthly Report Preparation on ticketing, game product’s statistics and customer service feedback/suggestion and achieving customer service support K.P.I monthly
• Frequently perform game assessment and look out for potential 3^rd party programs which affects gamers experience

Requirements:

• GCE ‘O’ levels with 5 credits / GCE 'A' levels / Diploma holders with 1-2 years of customer service experience preferred
• Fresh Diploma are welcome
• Possess excellent communication and interpersonal skills
• Pleasant personality and good team player
• Committed and self-motivated
• Customer oriented
• Willing to learn and multi-task
• Bilingual in written and spoken English, Chinese & Melayu

Additional Information:

• Work Location – Malaysia, KL
• Work Week - 5 day

Please provide your current and past employment information, reasons for leaving, notice period, current and expected remuneration, and a recent photograph to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We regret that only shortlisted candidates will be notified.